Senior Account Manager

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facts

leading provider of cloud-based e-commerce solutions

3+ years in account management, customer success, sales and/or business development

Berlin

profit from strong corporate growth + great development opportunities + very attractive package

THE COMPANY

The company is the leading provider of cloud-based e-commerce solutions that enable retailers and manufacturers to expand their global sales and make them more profitable.

The solution provides automation, analysis and optimization capabilities for dozens of online channels including Amazon, Google, eBay, Facebook and others.

That's why thousands of customers rely on them for innovative solutions to help them expand their e-commerce business.

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facts

leading provider of cloud-based e-commerce solutions

3+ years in account management, customer success, sales and/or business development

Berlin

profit from strong corporate growth + great development opportunities + very attractive package

BENEFITS

Very successful solution

Unlimited opportunities for development

outstanding compensation package

JETZT BEWERBEN!

Berlin

In addition to its headquarters in Morrisville, NC, the company also has offices in New York, Seattle, London, Ireland, Australia, Spain, Brazil and Germany.

They are already successfully selling to these companies:

Areas of responsibility:

- - - - list-info-icon Maintain and develop strong customer relationships through continuous and proactive communication to ensure customer satisfaction, growth and high renewal rates.
        
        list-info-icon Holistically seeking and understanding customers’ key business objectives; developing creative solutions and promoting strategic direction
        
        list-info-icon Effective management of contract renewals and renegotiations
        
        list-info-icon Increase customer revenue, both direct and indirect; upsell and crosssell appropriate features and products.
        
        list-info-icon Active monitoring and risk mitigation of the customer base
        
        list-info-icon Identify key contacts, decision makers and managers for each account and maintain regular, consistent communication and proactive site visits
        
        list-info-icon Develop a comprehensive understanding of all products and ensure that accounts use all the relevant features of the complete software.
        
        list-info-icon Keep abreast of market changes and product developments and communicate this to customers with the impact on their business and proposed recommendations
        
        list-info-icon Work effectively with other departments – including sales, finance, product, and support – to ensure customer success and an optimal customer experience
        
        list-info-icon Pass on customer feedback to the relevant departments
        
        list-info-icon Share knowledge, tools and techniques within the team and be a resource for younger members

Desired profile:

- - - - list-info-icon BS or BA degree required
        
        list-info-icon 3+ years in account management, customer success, sales and/or business development
        
        list-info-icon Experience in relationship building and strategic advice and management of contacts at director and executive level
        
        list-info-icon The ability to understand the client’s business and what drives decision making
        
        list-info-icon Presentation and relationship building skills
        
        list-info-icon Exceptional time management and organization
        
        list-info-icon Excellent communication and negotiation skills and the ability to overcome objections
        
        list-info-icon Independent attitude and passion for success, but also team spirit and role model for other team members